Frequently Asked Questions — 68game

Creating a 68game account is straightforward. Click the registration button on the homepage and fill in your details: full name, date of birth, email address, and a secure password. You must confirm that you are at least 18 years old — or the higher minimum required by the operator's licensing jurisdiction — and that you agree to the Terms & Conditions. Once submitted, you will receive a verification email. Click the link in that email to activate your account and you are ready to explore the platform.

No. Each player is permitted to hold only one registered account at 68game. Operating multiple accounts — whether under different email addresses, names, or payment methods — is a direct breach of the Terms & Conditions. If multiple accounts are detected, all accounts may be suspended, balances forfeited, and the matter referred for further investigation. If you believe you have accidentally created a duplicate, contact support via Live Chat immediately to resolve it.

KYC (Know Your Customer) verification is required before processing any withdrawal. You will need to provide a government-issued photo ID — most Pakistani players submit their CNIC (Computerised National Identity Card) or a valid passport — along with proof of address (such as a recent utility bill or bank statement). In some cases, proof of the payment method used for deposits may also be requested. This is a standard Anti-Money Laundering (AML) compliance requirement, not unique to 68game.

If you forget your password, click "Forgot Password?" on the login screen and enter the email address associated with your 68game account. A password reset link will be sent to that address — check your spam folder if it does not arrive within a few minutes. Follow the link to set a new, strong password. If you no longer have access to your registered email address, contact our 24/7 Live Chat support team for identity-verified account recovery assistance.

Most account details — such as your contact number, communication preferences, and password — can be updated directly within your Account Settings. However, changes to core identity information (such as your full legal name or date of birth) require identity verification and must be processed through customer support. This is to prevent fraudulent account takeovers. Always keep your contact details current so that important security and account notifications reach you without delay.

Available deposit and withdrawal methods are displayed in the 68game cashier section and may vary by player jurisdiction. Pakistani users are generally familiar with local payment infrastructure such as bank transfers via institutions like HBL, UBL, Meezan Bank, and Bank Alfalah, as well as digital wallet services including Easypaisa, JazzCash, and Raast. These are referenced as contextual examples only — 68game does not claim that any of these providers endorses, supports, or is affiliated with the platform. Always check the cashier for currently supported methods.

The minimum deposit threshold is displayed in the 68game cashier at the time you make a deposit and may vary by payment method. Deposits below the minimum threshold will be declined by the cashier system. Note that certain bonus offers may have their own minimum qualifying deposit requirements, which are specified in each promotion's individual terms. Always check the cashier and the relevant promotion page before making a deposit to ensure it qualifies.

Withdrawal processing times at 68game depend on the payment method selected and your KYC verification status. Accounts that have not completed identity verification will have withdrawals placed on hold until KYC documents are approved. Once verified, standard processing typically takes between 24 and 72 hours on the 68game side, after which your bank or payment provider's own processing times apply. E-wallet methods tend to process faster than bank transfers. Check the cashier for method-specific estimates.

Withdrawal requests can be put on hold or declined for several common reasons: your KYC verification is incomplete or documents have not been approved; an active bonus balance has an outstanding wagering requirement that has not yet been fulfilled; the withdrawal amount is below the minimum threshold; or there is a pending AML review on your account. In all cases, the cashier or a support notification will indicate the reason. Contact 68game Live Chat with your account details for specific guidance.

68game does not guarantee that transactions are fee-free in all cases. While the platform itself may not charge processing fees on standard transactions, your own bank or payment provider — whether a traditional bank like HBL or UBL, or a mobile wallet service — may levy their own charges for transfers. Currency conversion fees may also apply where your account currency and your bank's currency differ. Always check with your payment provider before initiating a transaction to understand any charges that may apply on their end.

68game covers a broad range of gaming categories. The platform includes slot games (classic reels, video slots, jackpot slots), live casino (live dealer blackjack, baccarat, roulette, and game shows streamed in real time), table games (RNG-based blackjack, roulette, poker variants), and sports betting — including cricket, football, and other major sports. Within sports betting, Pakistani users will find markets covering Pakistan national cricket fixtures, PSL/T20 tournaments, ICC events, and international football. Game availability may vary and is displayed in the lobby.

68game's sports betting section covers international cricket — including Pakistan national team fixtures, ICC tournaments (World Cups, Champions Trophy, bilateral series), and the Pakistan Super League (PSL) T20 competition, subject to market availability. Betting markets typically include match winner, total runs, top batsman, and live in-play options. 68game does not imply affiliation with or endorsement by any cricket board, the PSL, or the ICC. Match availability and markets are displayed in the Sports section of the platform.

RTP (Return to Player) is the percentage of all wagered money a slot game is mathematically designed to pay back to players over a very large number of spins — typically millions. A slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered in the long run. The remaining 4% is the house edge. RTP is a long-term statistical average, not a guarantee of individual session results. Always check a game's information panel for its stated RTP before playing. Higher RTP generally indicates a more player-friendly game over time.

Live casino at 68game uses real-time video streaming to connect you with professional human dealers at a physical studio table. You place your bets through the game interface on your screen, the dealer carries out the physical action (dealing cards, spinning the roulette wheel), and the result is broadcast live to you. It combines the authenticity of a land-based casino experience with the convenience of playing from Karachi, Lahore, Islamabad, or anywhere else via your desktop or mobile. A stable internet connection is recommended for the best experience.

Yes. The 68game platform is optimised for mobile browsing and works on modern smartphones and tablets running iOS or Android. The mobile-responsive site loads in your browser without requiring a separate download, though a dedicated app may also be available — check the homepage for current app availability. Most games, including live casino and sports betting, are fully playable on mobile. A 4G or Wi-Fi connection is recommended for live dealer games to ensure a smooth, uninterrupted streaming experience.

A wagering requirement (also called a rollover) is the number of times you must bet a bonus amount before any winnings derived from that bonus can be withdrawn. For example, a bonus of PKR 1,000 with a 30× wagering requirement means you need to place PKR 30,000 in eligible bets before requesting a withdrawal of bonus winnings — these figures are illustrative only. The exact multiplier, eligible games, and timeframe are always specified in the relevant promotion's individual terms. Read those terms carefully before claiming any offer.

No. Different game categories typically contribute at different rates toward fulfilling a bonus wagering requirement. Slot games commonly contribute 100% of each bet staked. Live casino games and table games such as blackjack or roulette usually contribute a lower percentage — often in the range of 10% to 20% — because their higher RTPs and strategic elements reduce the house edge. Some game types may be entirely excluded. The specific contribution rates for each promotion are listed in that promotion's terms and conditions.

All bonuses at 68game carry an expiry period — typically between 7 and 30 days from the date of issuance, as specified in each promotion's terms. If you do not complete the wagering requirement within the stated expiry window, the bonus balance and any bonus-derived winnings will be forfeited automatically. Your real-money balance is not affected by bonus expiry. To avoid forfeiture, check the expiry date of any active bonus in your Account and plan your play accordingly. Expired bonuses cannot be reinstated.

This depends on the type of bonus you have claimed. Non-sticky bonuses allow you to withdraw your original deposit before the wagering requirement is completed — though doing so will typically forfeit the bonus and any associated winnings. Sticky bonuses keep your deposit and bonus funds together until the rollover is fulfilled; the bonus itself is not withdrawable, only winnings generated from it. Each promotion will specify its type in the terms. When in doubt, contact support before requesting a withdrawal with an active bonus.

Welcome bonuses at 68game are typically triggered by a qualifying first deposit that meets the minimum threshold specified in the promotion. Common reasons a bonus may not have been credited include: your deposit was below the qualifying minimum; you did not opt in to the promotion where opt-in is required; the bonus was claimed from a jurisdiction where the offer is not available; or you have previously held an account under a different email address, as welcome offers are for new players only. Contact 68game Live Chat with your deposit confirmation if you believe the bonus was missed in error.

68game uses industry-standard 256-bit SSL/TLS encryption (HTTPS) to protect all data transmitted between your device and the platform. This covers login credentials, payment information, and personal details. Data is stored on access-controlled servers with database-level encryption applied to sensitive fields. Access to personal data within 68game's operations is restricted on a strict need-to-know basis. A full explanation of our data practices, retention periods, and your rights is available in the Privacy Policy.

68game provides a comprehensive set of responsible gambling tools accessible directly within your Account Settings. These include: deposit limits (daily, weekly, monthly), loss limits (to cap net losses per period), session time limits (with automated alerts and cut-offs), reality check reminders (regular in-session notifications of time and net position), cooling-off periods (24-hour, 7-day, or 30-day account suspension), and self-exclusion (6 months to permanent). Visit our Responsible Gambling page for full details on each tool.

To self-exclude, navigate to Account Settings → Responsible Gambling → Self-Exclusion and select your desired exclusion period — options range from 6 months to permanent account closure. Confirm your identity and acknowledge the terms, and your exclusion is activated immediately. During the exclusion period, login is blocked, deposits are declined, and all marketing communications are suppressed. 68game will also close any new account you attempt to open during the period. Self-exclusion of 6 months or longer cannot be reversed before expiry. Contact Live Chat if you need assistance.

Pakistan's Prevention of Gambling Act, 1977 and other applicable federal and provincial laws may restrict gambling activities. 68game does not provide legal advice and does not claim to be licensed, authorised, or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani financial institution or provincial authority. Players in Pakistan are solely responsible for understanding the laws applicable in their jurisdiction before using the platform. If you are unsure, consult a qualified legal professional.

If you suspect unauthorised access to your 68game account — for example, if you notice transactions you did not make, a password change you did not initiate, or login alerts from an unrecognised device — act immediately. Contact 68game's 24/7 Live Chat support and request an emergency account suspension while the matter is investigated. Change your password and review the security of the email address linked to your account. 68game is not liable for losses resulting from credential compromise caused by a player's failure to maintain password security, but we will investigate all suspected breach reports promptly.